Edge-Lit Pegs
 Acrylic care products
    Lighting projects
   LED Coving covers
     LED Strips
 LED Wiring harnesses
 Edge lighting products
    SAA LED Drivers
 LED Waterproof Modules
07 5564 9930


If we cant stand behind it, we simply wont sell it.

Sasign International warrants against manufacturing defect:

  • All SMD (surface mounted) LED modules, PCB SMD strips and Edge-Lit assemblies for 5 years, except where clearly stated.
  • All Waterproof Power supply units, LED Control gear and Flexible LED strips for 3 years.
  • In-line and wall mount Power Supplies for 2 years.

LEDs naturally decay in brightness over time.  This decay is completely normal, not a manufacturing defect, and should be expected.  The rate of decay will usually be determined by conditions outside the manufacturers control. Heat, and, under / over powering are the main factors. Therefore, we highly recommend that LEDs are not exposed to temperatures beyond there operating range, and.the fitment of a timer, so that the LEDs are turned off for at least 5 hours in every 24 hour period.  

We  take no responsibility where LEDs have been over or under powered by using a non compliant or incorrectly matched power source. Our 5 year warranty is calculated at 19 hours per day – 35,000 hours on all installations and sold after July 1, 2013, against faulty materials and or assembly.  unless otherwise specified. 

Excluded from warranty are failures caused by the following conditions:

  •  Incorrect use, being used outside their intended purpose of the LED modules/strips, flexible ribbon, Neon Flex or LED strips
  •  Short circuit, or incorrectly wired circuits
  •  Wrong connection of the power supply
  •  The wrong Power Supply for the intended purpose, including overloading, or uneven loading where there is more than one low voltage output.
  •  Mixing of different module/LED types wired in series.
  •  Where no twilight switch or timer is installed on all SMD LED installations.
  • Any other failure attributable to circumstances outside our control
  • Water damage / Ingression due from operation outside the intended use / IP rating.  

Replacement costs are to be discussed in mutual agreement. Sasign International is not responsible for any consequential damage to other devices, buildings or any associated reparation